Troubleshooting

Sometimes users report a fault but you can't reproduce it. This can be a very difficult situation to deal with. The user might escalate it as a serious business problem, but until you can reproduce it you can't even be sure it's real.

Often the reason you can't reproduce the fault is that it occurs:

• for the user and not for an administrator or technician
• at apparently random times, or for different people at different times.

Airdesk provides tools for specialist troubleshooting of these problems. Using these tools we can:

• capture debug-level information
• trap the fault when it occurs
• analyse and identify the fault.

Contact us to find out more about our troubleshooting tools. Suitable for:

• Outlook plugin problems
• Wide area network performance
• XenApp slow logon, freezing
• Service crashes